Responsible Gaming
Our Commitment to Responsible Gaming
At Neosurf Casino, we are committed to promoting responsible gaming practices. We believe that gambling should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. If you choose to gamble, please do so responsibly and within your means.
Age Verification
By accessing and using our services, you confirm that you are at least 18 years of age or the legal gambling age in your jurisdiction in Australia, whichever is greater. Gambling is only for adults. If you are under the legal age, please do not participate in any gambling activities.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following warning signs in yourself or someone else, please seek help immediately:
- Gambling with money you cannot afford to lose
- Chasing losses by gambling more to recover money lost
- Gambling to escape problems, stress, or negative emotions
- Spending more time and money on gambling than intended
- Hiding gambling activities or lying about the amount gambled
- Borrowing money to gamble or pay gambling debts
- Neglecting family, work, or personal relationships due to gambling
- Experiencing anxiety, depression, or irritability when unable to gamble
- Unsuccessful attempts to cut down or stop gambling
- Risking relationships or opportunities due to gambling
Self-Help Tools & Responsible Limits
To help you maintain control, we offer the following responsible gaming tools:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period
- Loss Limits: Set a maximum amount you are willing to lose
- Reality Checks: Receive reminders about your gaming duration and spending
- Self-Exclusion: Temporarily or permanently exclude yourself from gambling for a set period
- Account Cooling-Off: Take a mandatory break from your account
Please contact our customer support team to activate any of these tools.
Support & Counselling Services in Australia
If you or someone you know is struggling with problem gambling, help is available. The following organisations provide confidential support:
Australia
- Gambling Help Online – Free counselling and support service for problem gambling in Australia
www.gamblinghelponline.org.au
Phone: 1800 858 858 (24/7, free and confidential)
International Support Services
- United Kingdom – GamCare
www.gamcare.org.uk - United Kingdom – GamStop (National self-exclusion scheme)
www.gamstop.co.uk - Canada – Responsible Gambling Council
www.responsiblegambling.org - United States – National Council on Problem Gambling
www.ncpgambling.org
Phone: 1-800-GAMBLER (1-800-426-2537)
If You Need Help
If you believe you have a gambling problem, please reach out for support immediately. There is no shame in asking for help, and trained counsellors are available to assist you confidentially.
Contact Gambling Help Online on 1800 858 858 for support, advice, and referrals to local services in Australia.
Remember
Gambling should always be fun and within your control. If it stops being fun or you feel you're losing control, stop gambling and seek help. Your wellbeing is important to us.